TERMS & CONDITIONS

1. Introduction

These Terms & Conditions govern the use of the website operated by Persatuan Jururawat Infusi Malaysia, also known as Infusion Nurses Society Malaysia (INSM). By accessing this website, creating an account, registering as a member, registering for an event, purchasing any publication or guideline, or making payment through this website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use this website or complete any online transaction through this website.

2. About INSM

INSM is a Malaysian non-governmental organisation registered as Persatuan Jururawat Infusi Malaysia (Registration No.: PPM-001-10-20102019). INSM promotes standards of excellence in infusion care practices through professional education, training, events, dissemination of standards, membership activities, and related professional resources.

3. Definitions

• “INSM”, “we”, “our” or “us” means Persatuan Jururawat Infusi Malaysia / Infusion Nurses Society Malaysia.
• “Website” means https://insmalaysia.org and any related webpages, forms, registration pages, payment pages, member pages, or online services operated by or for INSM.
• “User”, “you” or “your” means any person accessing the Website, submitting information, making payment, registering for membership, registering for an event, or purchasing any item from INSM.
• “Services” means membership processing, event registration, training programmes, webinars, seminars, conferences, certification-related activities, publication sales, guideline sales, account services, enquiry handling, and other activities provided through the Website.
• “Payment Gateway” means senangPay-DOKU or any other third-party payment processor appointed by INSM from time to time.
• “Content” means all text, images, documents, logos, training materials, guidelines, downloadable files, videos, graphics, forms, and other information made available on the Website.

4. Website Use

You may use this Website only for lawful purposes and in accordance with these Terms & Conditions. You must not misuse the Website, interfere with its operation, attempt unauthorised access, upload malicious code, scrape data without permission, or use the Website in any manner that may damage INSM, its members, its partners, or other users.

5. Account Registration and Accuracy of Information

Where account registration or form submission is required, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account login details and for all activities carried out under your account.

INSM may reject, suspend, or cancel any registration, membership application, event booking, purchase, or account if the information provided is false, incomplete, misleading, duplicated, unauthorised, or inconsistent with INSM’s requirements.

6. Membership

Membership applications, renewals, and membership-related payments are subject to INSM’s membership categories, eligibility criteria, approval process, and internal governance requirements. Submission of a membership form and payment of a membership fee do not automatically guarantee acceptance unless the application is approved by INSM.

Membership benefits, access privileges, membership validity, renewal requirements, and fees may be updated by INSM from time to time. Membership is personal to the approved member and must not be transferred, shared, resold, or used by another person unless expressly permitted by INSM.

7. Events, Training, Webinars, Conferences, and Certification Activities

Registration for INSM events, webinars, seminars, conferences, workshops, certification-related activities, and training programmes is subject to availability, eligibility, successful payment confirmation, and any specific terms stated on the relevant event page or registration form.

INSM may change the speaker, trainer, facilitator, venue, online platform, date, time, programme schedule, learning method, or event format where reasonably necessary. INSM will make reasonable efforts to inform registered participants of material changes.

Certificates of attendance, participation, competence, completion, or continuing professional development records, where applicable, will be issued only after the participant has fulfilled the attendance, assessment, documentation, payment, and verification requirements set by INSM for the specific activity.

8. Publications, Guidelines, Educational Materials, and Digital Content

Any publications, guidelines, manuals, educational materials, downloadable files, or other resources made available by INSM are provided for professional education and reference purposes. They must not be copied, reproduced, distributed, uploaded, resold, modified, translated, or used commercially without prior written permission from INSM, unless expressly allowed in writing.

Clinical, educational, or professional information published by INSM is not a substitute for institutional policy, professional judgement, current clinical guidelines, regulatory requirements, or patient-specific clinical decision-making. Users remain responsible for applying information appropriately within their own clinical, institutional, and legal context.

9. Prices, Fees, and Payment

All prices and fees displayed on the Website are stated in Malaysian Ringgit (RM), unless stated otherwise. INSM may revise prices, fees, discounts, or package details from time to time without prior notice.

Online payments are processed through the Payment Gateway. By completing payment, you agree to comply with the applicable terms, security checks, and processing requirements of the Payment Gateway, card issuer, bank, e-wallet provider, or other payment service provider involved in the transaction.

INSM does not store your full credit card or debit card details on its own website system. Payment confirmation may be subject to bank authorisation, gateway approval, fraud screening, and successful settlement.

10. Order, Registration, and Payment Confirmation

An order, event registration, membership payment, or purchase is not confirmed until payment has been successfully received and recorded by INSM or its appointed payment processor. Automated emails, payment notifications, or website confirmations may be issued for administrative purposes, but INSM reserves the right to verify payment, eligibility, stock availability, seat availability, and registration accuracy before final acceptance.

Where a payment has been made but the transaction record is incomplete, duplicated, failed, reversed, disputed, or flagged by the Payment Gateway or financial institution, INSM may request further information before confirming the transaction.

11. Cancellation, Refund, and Transfer

All cancellations, refunds, transfers, substitutions, duplicate payment requests, and related matters are governed by INSM’s Cancellation & Refund Policy published on this Website. The Cancellation & Refund Policy forms part of these Terms & Conditions.

12. Intellectual Property

Unless otherwise stated, all Website Content, INSM names, logos, designs, graphics, layouts, documents, training materials, event materials, forms, guidelines, publications, and related intellectual property are owned by INSM or used with permission. No licence or right is granted to you except for personal, non-commercial, professional reference use in accordance with these Terms & Conditions.

Unauthorised reproduction, distribution, publication, sale, modification, or misuse of INSM materials may result in account suspension, refusal of service, cancellation of registration, and legal action where appropriate.

13. Third-Party Links, Sponsors, and External Services

The Website may contain links to third-party websites, payment gateways, sponsors, partners, professional bodies, journal articles, resources, or external platforms. These links are provided for convenience only. INSM does not control and is not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party websites or services is subject to the relevant third party’s own terms and policies.

14. Personal Data

INSM collects, processes, uses, stores, and discloses personal data in accordance with its Privacy Policy and applicable Malaysian personal data protection requirements. By using the Website, submitting forms, registering for membership or events, purchasing publications, or making payment, you agree to the handling of your personal data as described in INSM’s Privacy Policy.

15. Disclaimer

INSM makes reasonable efforts to maintain the accuracy and availability of the Website. However, the Website and its Content are provided on an “as is” and “as available” basis. INSM does not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

INSM does not guarantee that all Website Content will be complete, current, or suitable for every user’s specific clinical, academic, professional, institutional, or legal situation. Users must exercise professional judgement and refer to applicable laws, standards, institutional policies, and competent authorities where relevant.

16. Limitation of Liability

To the fullest extent permitted by law, INSM, its council members, officers, committee members, employees, volunteers, speakers, trainers, facilitators, agents, sponsors, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss arising from your use of the Website, reliance on Website Content, inability to access the Website, payment processing issues, event changes, or use of third-party services.

Nothing in these Terms & Conditions excludes liability that cannot be excluded under applicable law.

17. Suspension, Refusal, or Termination of Access

INSM may suspend, restrict, refuse, cancel, or terminate access to the Website, account services, membership processing, event registration, or purchases if a user breaches these Terms & Conditions, provides false information, misuses INSM materials, abuses INSM personnel or systems, violates applicable law, or acts in a manner that may harm INSM, its members, its partners, or the public.

18. Changes to These Terms & Conditions

INSM may update these Terms & Conditions from time to time. Any updated version will be published on the Website with the latest effective date. Continued use of the Website after the updated Terms & Conditions are published means that you accept the updated Terms & Conditions.

19. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or relating to the Website, these Terms & Conditions, or any transaction with INSM shall be subject to the jurisdiction of the Malaysian courts, unless otherwise required by law.

20. Contact

For enquiries regarding these Terms & Conditions, please contact:

Persatuan Jururawat Infusi Malaysia / Infusion Nurses Society Malaysia (INSM)
Suite 2-18, No. 16-C, Jalan Suarasa 8/4, Bandar Tun Hussein Onn, 43200 Cheras, Selangor, Malaysia
Email: insofmalaysia@gmail.com
Website: https://insmalaysia.org